Care for your solid 14K or 18K gold and lab-grown diamond jewelry:

Daily Wear

• Remove your jewelry before exercise, heavy chores, swimming, or using cosmetics, lotions, and household cleaning products.
• Protect the gold and diamond settings from knocks and strong pressure.

Cleaning

• Use warm water with a small amount of mild soap. Gently clean the gold and diamond setting with a soft brush, rinse carefully, and dry with a soft, lint-free cloth.
• Avoid bleach, abrasive products, and harsh chemicals that can affect the gold finish or setting.

Storage

• Store each piece separately in a soft pouch or a divided jewelry box to protect the gold from scratches.
• Keep your jewelry in a clean, dry place.

Professional Care

Have diamond settings checked by a professional every 6–12 months, or sooner if a stone feels loose or the piece has been knocked. Contact support@julysnowjewelry.com for care and repair inquiries.

Shipping & Production

Free standard shipping is available to eligible international destinations. India, Pakistan and African countries are not supported. Available destinations are shown at checkout. Loose diamond orders under US$500 incur a US$30 shipping fee.

Ordinary styles are made to order. Production begins on the second business day after payment, and orders are dispatched within 10–15 business days after payment. Estimated transit time is 5–8 business days after dispatch and varies by destination.

Returns & Exchanges

Eligible unworn, non-custom pieces may be returned or exchanged within 15 days of delivery in their original condition and packaging.

Custom-designed, personalized, resized or engraved pieces are final sale unless damaged, defective or incorrect.

Please contact support@julysnowjewelry.com before sending an item back. Customers pay return shipping unless the item is damaged, defective or incorrect.

Refunds are processed to the original payment method within 5–7 business days after the returned item has been received and inspected.