FREQUENTLY ASKED QUESTIONS

Yes. All our stones are lab-grown diamonds with the same physical, chemical and optical properties as mined diamonds – including hardness and brilliance. They are real diamonds, grown in a controlled environment instead of being mined.

Our core pieces are crafted in 18K gold with lab-grown diamonds. We use nickel-free, skin-friendly alloys and finishes to minimize the risk of allergies, so they are suitable for most sensitive skin.

We currently ship exclusively to the United States.

We offer Free Standard Shipping on all US orders. The total delivery time generally ranges from 6 to 13 business days, which includes:

Processing Time: 1-3 business days to prepare your jewelry.

Shipping Time: 5-10 business days for transit.

Once your order is dispatched, we will provide you with a tracking number so you can follow its journey.

We want you to love your purchase! We offer a 30-day return or exchange policy for unworn, non-custom pieces in their original condition and packaging.

Key Policy Details:

• Non-Returnable Items: Custom-made, engraved, or personalized pieces are non-refundable unless they are defective or damaged upon receipt.
• Return Shipping: Customers are responsible for return shipping costs for non-defective returns (e.g., change of mind). However, if you receive a damaged or incorrect item, we will cover the shipping fees.
• No Restocking Fee: We do not charge any restocking fees for returns.

How to Return:
Please contact us at support@julysnowjewelry.com to initiate a return request before sending any item back. Refunds will be processed to your original method of payment.

Yes. We can customize ring size, stone size and shape, and engraving. Custom orders may require more time to produce. We also provide ongoing after-sales care, including free cleaning and polishing, and discounted services for refinishing, additional engraving and repairs.