Ruby & Marquise Diamond "Vine of Love" Bespoke Ring in 18K White Gold

To keep your diamond jewelry sparkling and secure for years to come, follow these simple care tips:

Daily Wear Tips

• Remove your diamond piece before applying cosmetics, lotions, or
  cleaning products—chemicals can dull metal settings and leave residue on
  diamonds.
• Take it off during high-impact activities (exercise, heavy chores)
  to avoid bending prongs, loosening stones, or scratching the metal.

Cleaning Guide

• At-home care: Mix mild soapy water with warm water, gently scrub the
  diamond and setting with a soft-bristled brush (e.g., a toothbrush for
  delicate areas), rinse thoroughly, and pat dry with a lint-free cloth.
• Avoid harsh cleaners (bleach, ammonia) that can damage metal finishes (e.g., platinum, white gold).

Storage Recommendations

• Store your diamond jewelry separately in a soft pouch or a divided
  jewelry box to prevent scratches (diamonds can scratch other gemstones
  or metals).
• Keep it in a cool, dry place to avoid tarnishing (for silver settings) or discoloration.

Professional Care

• Have your piece professionally cleaned and inspected (for loose
  prongs or worn settings) every 6–12 months—this helps catch small issues
  before they lead to lost stones.

With proper care, your diamond jewelry will maintain its brilliance and beauty as a timeless keepsake!

SHIPPING

Complimentary Insured Shipping
We are pleased to offer Free Worldwide Shipping on all orders. Every Julysnow package is fully insured and discreetly packaged to ensure your jewelry arrives safely and securely.

Delivery Timeline

• Processing Time: Since many of our pieces are hand-finished, please allow 1–3 business days for us to prepare your order.
• Shipping Time: Once dispatched, international delivery typically takes 5–10 business days depending on your location.

RETURNS & EXCHANGES

We want you to feel completely confident in your purchase. If you are not entirely in love with your jewelry, we offer a 30-Day Return & Exchange Policy from the date of delivery.

Return Conditions
To be eligible for a full refund or exchange, items must be in pristine, original condition:

• Unworn & Unaltered: Free from any scratches, resizing, or signs of wear.
• Complete Package: Must include the original jewelry box, warranty card, and gemological certificates (e.g., IGI Report). Note: A replacement fee may apply if the certificate is lost.
• Free Gifts: Any promotional gifts received with the order must be returned; otherwise, the value of the gift will be deducted from your refund.

Exceptions (Non-Returnable)
Please note that the following items cannot be returned:

• Custom-designed jewelry (including special stone requests).
• Items that have been engraved.

How to Return

1. Contact Us: Email our support team with your order number to initiate a return.
2. Pack Securely: We will provide you with the return address. Please ship the item back using a trackable shipping service.
3. Refund Processing: Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.Note: Return shipping costs are the responsibility of the customer unless the item is defective.