SHIPPING
Complimentary Insured Shipping
We are pleased to offer Free Worldwide Shipping on all orders. Every Julysnow package is fully insured and discreetly packaged to ensure your jewelry arrives safely and securely.
Delivery Timeline
- Processing Time: Since many of our pieces are hand-finished, please allow 1–3 business days for us to prepare your order.
- Shipping Time: Once dispatched, international delivery typically takes 5–10 business days depending on your location.
RETURNS & EXCHANGES
We want you to feel completely confident in your purchase. If you are not entirely in love with your jewelry, we offer a 30-Day Return & Exchange Policy from the date of delivery.
Return Conditions
To be eligible for a full refund or exchange, items must be in pristine, original condition:
- Unworn & Unaltered: Free from any scratches, resizing, or signs of wear.
- Complete Package: Must include the original jewelry box, warranty card, and gemological certificates (e.g., IGI Report). Note: A replacement fee may apply if the certificate is lost.
- Free Gifts: Any promotional gifts received with the order must be returned; otherwise, the value of the gift will be deducted from your refund.
Exceptions (Non-Returnable)
Please note that the following items cannot be returned:
- Custom-designed jewelry (including special stone requests).
- Items that have been engraved.
How to Return
- Contact Us: Email our support team with your order number to initiate a return.
- Pack Securely: We will provide you with the return address. Please ship the item back using a trackable shipping service.
- Refund Processing: Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.Note: Return shipping costs are the responsibility of the customer unless the item is defective.